Jollibee Scandal And Controversy

In the world of fast-food chains, one name stands out: Jollibee. Known for its iconic mascot and delicious offerings, Jollibee has captured the hearts of millions around the globe. However, not all is sweetness and joy in this fast-food empire. Beneath the surface lies a series of scandals and controversies that have left both customers and critics stunned. Let’s delve into the intriguing tale of the “Jollibee Scandal And Controversy.”

Jollibee Scandal And Controversy
Jollibee Scandal And Controversy

The Jollibee scandal and controversy have captured the curiosity of countless internet users, sparked by a viral video on Telegram that has generated widespread interest. This renowned chain of fast food restaurants hails from the Philippines and has won the hearts and taste buds of people worldwide, offering a delightful Filipino twist on classic fast food favorites.

Jollibee Foods Corporation (JFC) is the proud owner of this beloved brand, which has gained fame not only for its mouthwatering menu but also for its iconic mascot, Jollibee, symbolizing the spirit of Filipino optimism. With its presence felt across the globe, Jollibee has become a cultural ambassador for Filipino cuisine, spreading joy to diverse audiences.

By December 2021, the company had established a strong network of approximately 1,500 outlets, serving customers in Southeast Asia, the Middle East, East Asia (including Hong Kong and Macau), North America, and Europe (including Spain, Italy, and the UK).

The secret to Jollibee’s success lies in its delectable offerings, ranging from flavor-packed fried chicken and satisfying French fries to delightful pies, mouthwatering spaghetti, and irresistible burgers. Each dish brings a unique explosion of flavors that keeps customers coming back for more, contributing to the brand’s widespread popularity and triumph.

However, Jollibee’s accomplishments can also be attributed to its unwavering dedication to creating exceptional customer experiences. Believing that happy food leads to happy people, the brand has built a loyal customer base not just in its home country, The Philippines, but also far beyond its borders.

Jollibee Scandal And Controversy

Jollibee Scandal And Controversy
Jollibee Scandal And Controversy


In June 2021, a Jollibee branch in Bonifacio Global City, Taguig, Philippines, found itself at the center of a scandal and controversy that captured widespread attention.

The incident unfolded when a customer, expecting a delicious serving of Jollibee’s famous fried chicken, was served something entirely unexpected – a fried towel.

The Jollibee scandal quickly escalated as a video of the astonishing event went viral on various social media platforms, with Telegram being a prominent platform for its dissemination.

Jollibee Foods Corporation, the parent company of the beloved fast-food chain, responded promptly to address the issue. They released a statement expressing their deep concern and commitment to conducting a thorough investigation to determine the cause of this unfortunate mishap.

In response to the gravity of the situation, the branch in question was temporarily shut down for three days. During this period, the company thoroughly reviewed their adherence to protocols and provided additional training for their staff to prevent any such incidents in the future.

As the Jollibee scandal garnered attention online, netizens expressed their thoughts and emotions through memes and humorous posts, further propelling the story’s reach.

It is essential to recognize that this incident was an isolated occurrence and should not be interpreted as a reflection of Jollibee’s overall quality or reputation as a fast-food chain.

Jollibee remains a cherished and renowned name in the Philippines, with a dedicated customer base both at home and abroad. Their commitment to delivering top-notch products and ensuring customer satisfaction has earned them a loyal fan following.

As the Jollibee scandal and controversy unfolded, the company’s response demonstrated their dedication to rectifying the situation and upholding their reputation as a beloved fast-food establishment.

Jollibee’s Viral Video Circulating on Telegram

“The Jollibee Scandal” sent shockwaves through social media platforms, Telegram, in particular, when a video capturing the incident went viral. The footage depicted a customer receiving an unexpected surprise – a fried towel instead of the anticipated fried chicken, leaving viewers both astonished and amused.

Jollibee Foods Corporation, quick to address the issue, expressed genuine concern about the unfortunate mishap and assured the public of their unwavering commitment to maintaining high standards. To get to the bottom of the matter, an immediate investigation was launched to understand the root cause of this embarrassing mistake.

In response to the widespread circulation of the video, the Jollibee branch involved took decisive action. They temporarily closed their doors for three days to thoroughly assess their procedures and conduct retraining for their staff. The goal was to prevent any similar incidents from happening in the future, emphasizing the importance of stringent quality control.

The incident not only triggered intense reactions and discussions but also underscored the significance of effective public relations and timely issue resolution. Jollibee’s transparent and accountable handling of the situation demonstrated how swift action could help mitigate the impact on a company’s reputation.

In June 2021, the Jollibee scandal and its viral video on Telegram created quite a stir, serving as a valuable lesson for businesses on the significance of upholding their promises and swiftly addressing any unforeseen challenges.


The “Jollibee Scandal And Controversy” has undoubtedly shaken the reputation of this beloved fast-food giant. As the company strives to regain trust and navigate its way through troubled waters, one thing remains clear – the road to redemption will be challenging. Only time will tell if Jollibee can overcome these obstacles and reclaim its position as the darling of the fast-food world.

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